NT Waste Away Pty Ltd (ABN 74 665 665 485) (“NT Waste Away”, “we”, “us” or “our”) provides skip bin hire, rubbish removal, waste transport and disposal services across Darwin, Palmerston and the surrounding Northern Territory region. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access, correct or complain about the handling of your information. It applies to our website (wasteawaynt.com.au), our online booking and quote forms, our telephone and email communications, and the services described in our Terms & Conditions.
By providing personal information to us, including through a booking, quote request, phone call or our website, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
The type of personal information we collect depends on how you interact with us. This may include:
We do not intentionally collect sensitive information (as defined in the Privacy Act) and ask that you do not include sensitive information in enquiries or bookings unless it is directly relevant and necessary – for example, information relevant to safe access to a site.
We collect personal information directly from you when you:
We may also collect personal information from third parties, including our payment processor, waste disposal facilities (for example, in connection with load classification), councils or authorities where relevant to a booking, and publicly available sources such as Google Business Profile or social media, where you interact with our business on those platforms.
Where practicable, we collect personal information directly from you. If you provide us with personal information about another person (for example, a site contact who is not the person making the booking), you must ensure that person is aware of this Privacy Policy and has consented to their information being provided to us.
We collect, hold, use and disclose personal information for the following purposes:
Where we collect information for a particular purpose, we will only use or disclose it for another purpose where you would reasonably expect us to, where you have consented, or where otherwise permitted or required by law.
We may disclose your personal information to the following categories of third parties, only where reasonably necessary for the purposes described above:
We do not sell your personal information to third parties. Any service provider who receives personal information from us is only permitted to use it for the purpose for which it was disclosed, consistent with this Privacy Policy.
Some of the IT, hosting, email or software platforms we use to operate our website and business may store or process data on servers located outside Australia (for example, in the United States or other jurisdictions where our service providers operate). Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles. If you have questions about the location of any specific service provider, please contact us using the details in section 12.
Our website may use cookies and similar tracking technologies to improve functionality, remember your preferences (such as a selected postcode or service area), and understand how visitors use our website through analytics tools. Cookies are small text files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of our website (including the booking and postcode lookup tools) may not function properly without them.
We may use aggregated or de-identified website analytics data to understand traffic patterns and improve our services. This data is not used to personally identify you unless combined with other information you have provided to us.
We may use your contact details to send you information about our services, including promotions, seasonal offers or service reminders, where you have provided your details to us or otherwise consented to receiving such communications. You may opt out of direct marketing at any time by contacting us using the details in section 12, or by using the unsubscribe function included in any marketing email or SMS. We will not use sensitive information for direct marketing purposes.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date. You can help us do this by notifying us of any changes to your contact or billing details.
We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes restricting access to personal information to staff and contractors who need it to perform their role, and using secure, reputable platforms for payment processing and data storage.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee its absolute security.
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet our accounting, taxation, legal and regulatory obligations, and to resolve any disputes or claims. Where personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified, in accordance with our legal obligations.
You have a right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details in section 12.
We will respond to your request within a reasonable time. In some circumstances, we may be permitted or required by law to refuse access to, or correction of, your personal information, in which case we will explain our reasons.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate and respond to your complaint. We will acknowledge your complaint and aim to resolve it within a reasonable time.
If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about your personal information, please contact us:
NT Waste Away Pty Ltd – ABN 74 665 665 485
Phone: 0459 883 288
Email: admin@wasteawaynt.com.au
Website: wasteawaynt.com.au
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated policy will be posted on our website with a revised “last updated” date. We encourage you to review this Privacy Policy periodically.